Trouble Shooting Tips

Simple Trouble Shooting for most DSC Systems...

1. How do I reset the time & date on my keypad?

      For most DSC Systems:   

  •  Press *6 on the keypad, enter your master code, 1, HH:MM (military time), MM:DD:YY,#

3. Why is my keypad beeping periodically and/or trouble light on?

     For most DSC Systems:

  • To trouble shoot: Press *2 on the keypad. Which zone lights up?
  • If Zone 1 lights up - the battery backup is low.
  • If Zone 2 lights up - the transformer is defective.
  • If Zone 3 lights up - there is a problem with the telephone line.
  • If Zone 4 lights up - the system is having trouble communicating.
  • If Zone 5 lights up - there is a fire system trouble.
  • If Zone 8 lights up - The time & date must be reset. (refer to 1.)

Please call our service department for further assistance or to schedule an appointment. (214)522-5828 or (800)655-5828

2. How do I change my master code?

     For most DSC Systems:

  • Press *5 on the keypad, enter your four digit mastercode, enter 40, then your new four digit master code, #.

4. How do I bypass a zone?

     For most DSC Systems:

  • Press *1 on the keypad, then the two digit zone number (ex. 01, 02), then press the #. Arm system with your code. You will need to use this bypass procedure each time you arm your system.

5. Why does my keypad show "not ready"?

     For most DSC Systems:

  • Your system is not ready to be armed. There are many common reasons for this, such as, a door or window not being completely closed, a motion detector sensing movement, or a previous alarm that has not been cleared out of the memory.

6. Why are my smoke detectors beeping?

     For most DSC Systems:

  • If the smoke detectors are beeping, but there is no trouble light on your keypad, the smoke detectors are most likely not part of your security system. These smoke detectors would not have been installed by your security company, but by the builder. In this case, please contact your builder or an electrician. If the trouble light is lit on your keypad, Press *2, if Zone 5 is lit, then the smoke dectector had an alarm. The cause of the alarm should be carefully checked. To reset the smoke detectors, Press *72 or the reset button and the trouble light should turn off.

7. How can I make my keypad chime when the door opens?

     For most DSC Systems:

  • Press *4 on the keypad. This will enable or didable the chime feature. 

If you are unable to determine the cause of the smoke alarm, please call (214)522-5828 or (800)655-5828 for service

8. Emergency Shutdown Procedure:

     If you are unable to disarm or silence your alarm, you must shut          off all of the power to your system.

  • First, disconnect the electrical power to the system by unplugging the transformer from the electrical outlet. This may require a small flat tip screwdriver.
  • Next, disconnect one of the leads to the battery. The battery is inside the alarm control panel enclosure. (probably located in a closet) This may require a key to unlock the enclosure or a screwdriver to free the enclosure door.

Click Here for Online DSC Manual for Advanced System Trouble Shooting