Security Assistant - Dallas, Texas

Simple Trouble Shooting for most Ademco Systems...

1. How do I reset the time & date on my keypad?

For most Ademco Systems:

Enter your 4 digit master code. Press [#][6][3]. Press [*] when the time/date is displayed. A curser will appear in the first digit of the hour. To move ahead press [8] to move backwards press [#]. Enter the 2 digit hours setting, 2 digit minute setting. Press [1] for PM or [2] for AM. Enter the last 2 digits of the current year. Enter the 2 digit month, enter the 2 digit day. To exit press [*] or wait 30 seconds.

3. Why is my keypad beeping periodically and/or check light on?

For most Ademco Systems:

The word CHECK on the keypad's display, accompanied by a rapid beeping at the keypad, indicates a trouble condition in the system. The displays in parentheses in the left column below may appear on non-alpha keypads when the assciated trouble condition is present. To silence the beeping sound for "check" conditions, press any key. For further detail, click on the link at the bottom of this page for the user manual, or call and speak with a technician at (214)522-5828 or (800)655-5828.

2. How do I change my master code?

For most Ademco Systems:

Enter your 4 digit master code. Press [8] then 02. User 02 is reserved for the system master. Now enter the new 4 digit master code twice. (ex. 1234 8 02 5678 5678) The keypad will beep once to confirm that the new user was added.

4. How do I bypass a zone?

For most Ademco Systems:

Enter your 4 digit user code. Press [6] + zone numbers. (ex. 1234 6 02 or 11 - must be 2 digits). The keypad will display ZONE BYPASSED when armed.

5. Why does my keypad show "not ready"?

For most Ademco Systems:

Your system is not ready to be armed. There are many common reasons for this, such as, a door or window not being completely closed, a motion detector sensing movement, or a previous alarm that has not been cleared out of the memory. Press the [*] key to show all zones that are faulted, making it easier for you to secure any open zones.

6. Why are my smoke detectors beeping?

For most Ademco Systems:

If the smoke detectors are beeping, but there is no FIRE message dispalyed on your keypad, the smoke detectors are most likely not part of your security system. These smoke detectors would not have been installed by your security company, but by the builder. In this case, please contact your builder or an electrician. If the FIRE message is on your keypad, but no smoke or flames are apparent, the cause of the alarm should be carefully checked. The alarm can be silenced by pressing [1] key. To clear the alarm display, enter your security code and press [1] key again.

7. How can I make my keypad chime when the door opens?

For most Ademco Systems:

If you are unable to determine the cause of the smoke alarm, please call (214)522-5828 or (800)655-5828 for service

8. Emergency Shutdown Procedure:

If you are unable to disarm or silence your alarm, you must shut off all of the power to your system.

First, disconnect the electrical power to the system by unplugging the transformer from the electrical outlet. This may require a small flat tip screwdriver.
Next, disconnect one of the leads to the battery. The battery is inside the alarm control panel enclosure. (probably located in a closet) This may require a key to unlock the enclosure or a screwdriver to free the enclosure door.

Click Here for Online Ademco Manual for Advanced System Trouble Shooting

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